Who we are
Our website address is: https://x3elevate.me.
Business: X3 Elevate, LLC (“we,” “us,” or “our”)
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, coaching services, and related offerings (collectively, the “Services”). By accessing or using the Services, you consent to the practices described in this Policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing information, and account credentials.
- Health & Lifestyle Information: Information you voluntarily provide during coaching sessions, app entries, or intake forms.
- Transactional Data: Purchases, bookings, third-party redemptions, and payment records.
- Usage Data: Device information, IP address, browser type, operating system, and how you interact with our website or app.
- Cookies & Tracking: We may use cookies, pixels, and similar technologies to analyze usage and improve performance.
How We Use Information
We use your information to:
- Provide, manage, and personalize the Services.
- Schedule sessions and process payments.
- Communicate with you regarding updates, reminders, or promotional offers.
- Improve user experience, security, and functionality of the website and app.
- Comply with legal and regulatory obligations.
Sharing of Information
We do not sell your personal information.
We may share data only in the following cases:
- Service Providers: With third parties that help us operate the Services (e.g., payment processors, scheduling tools, email providers, analytics).
- Groupon or Promotional Partners: To confirm purchases, redemptions, and bookings.
- Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure. You use the Services at your own risk.
Data Retention
We retain personal information as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Coaching notes and program-related information may be kept for up to 5 years.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request corrections or updates.
- Request deletion of your information (subject to legal and contractual limits).
- Withdraw consent for certain uses of data.
- Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us.
To exercise these rights, contact us at: support@x3elevate.me.
Cookies & Tracking
You can control cookies through your browser settings. Disabling cookies may limit some functionality of the website or app.
Children’s Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover such information has been collected, we will delete it promptly.
International Users
If you access the Services from outside the United States, you understand that your data may be transferred to and processed in the U.S., which may have different data protection laws than your country.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated Policy with a new effective date. Continued use of the Services after such changes constitutes your acceptance of the revised Policy.
Governing Law
This Policy is governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Visitor comments may be checked through an automated spam detection service.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact Us
For questions, concerns, or to exercise your rights, contact us at:
X3 Elevate, LLC