Privacy Policy

Who we are

Our website address is: https://x3elevate.me.

Business: X3 Elevate, LLC ("we," "us," or "our")

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, coaching services, and related offerings (collectively, the "Services"). By accessing or using the Services, you consent to the practices described in this Policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing information, and account credentials.
• Health & Lifestyle Information: Information you voluntarily provide during coaching sessions, app entries, or intake forms.
• Transactional Data: Purchases, bookings, third-party redemptions, and payment records.
• Usage Data: Device information, IP address, browser type, operating system, and how you interact with our website or app.
• Cookies & Tracking: We may use cookies, pixels, and similar technologies to analyze usage and improve performance.

How We Use Information

We use your information to:

• Provide, manage, and personalize the Services.
• Schedule sessions and process payments.
• Communicate with you regarding updates, reminders, or promotional offers.
• Improve user experience, security, and functionality of the website and app.
• Comply with legal and regulatory obligations.

Sharing of Information

We do not sell your personal information.

We may share data only in the following cases:

• Service Providers: With third parties that help us operate the Services (e.g., payment processors, scheduling tools, email providers, analytics).
• Groupon or Promotional Partners: To confirm purchases, redemptions, and bookings.
• Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Website Forms & Newsletter

When you sign up for our newsletter or send us a message through our contact form, we collect the information you enter: your first name, last name (optional), and email address, plus your topic and message if you use the contact form. We also record which page the form was submitted from.

We use this information to respond to your inquiry and, if you subscribe or check the newsletter box, to send you the X3 Elevate newsletter. You can unsubscribe at any time using the link in any newsletter email or by contacting us.

Form submissions are processed by Web3Forms, a third-party form service that delivers your submission to us by email. Web3Forms acts as our service provider. It stores submissions securely for a limited time and may use automated spam filtering, which can involve your IP address and email address. You can read how Web3Forms handles data in its Privacy Policy.

Please do not include medical records, health details you want kept private, or other sensitive information in website forms. If we later use a separate email marketing platform to send the newsletter, your name and email address will be shared with that provider for that purpose only.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure. You use the Services at your own risk.

Data Retention

We retain personal information as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Coaching notes and program-related information may be kept for up to 5 years.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request corrections or updates.
• Request deletion of your information (subject to legal and contractual limits).
• Withdraw consent for certain uses of data.
• Opt out of marketing communications at any time by clicking "unsubscribe" or contacting us.

To exercise these rights, contact us at: support@x3elevate.me.

Cookies & Tracking

You can control cookies through your browser settings. Disabling cookies may limit some functionality of the website or app.

Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover such information has been collected, we will delete it promptly.

International Users

If you access the Services from outside the United States, you understand that your data may be transferred to and processed in the U.S., which may have different data protection laws than your country.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated Policy with a new effective date. Continued use of the Services after such changes constitutes your acceptance of the revised Policy.

Governing Law

This Policy is governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.

Embedded Content from Other Websites

Some features of our website are provided by third-party services that load directly on our pages:

• Scheduling: Session booking uses Calendly. When you open a booking window, Calendly collects the details you enter (such as your name, email, and appointment time) to schedule your session.
• Client Intake: Our client intake form is hosted by Microsoft Forms. Your responses are stored in our Microsoft account and used to prepare for your coaching.
• Fonts: Our website loads typefaces from Google Fonts, which may receive your IP address and browser information when a page loads.

These services work the same way as if you visited their websites directly. They may collect data about you, use cookies, and track your interaction with their content, including if you have an account and are signed in with them. Their use of your information is governed by their own privacy policies, linked above.

What Rights You Have Over Your Data

If you have an account with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

For questions, concerns, or to exercise your rights, contact us at:

X3 Elevate, LLC
support@x3elevate.me